![]() #Usps alert delivery status not updated update#How long does it take to get an update about my package's tracking information?ĭHL and similar courier services can usually provide an update on a package's tracking information within 48 hours. Please contact us with the detail of your order on we will open an official enquiry with the delivery courier or provide a replacement for your lost package if it cannot be retrieved. If the tracking information on your package is incorrect (for example showing a destination that is not en route to you), or it hasn't been updated in more than 10 days, it is possible that your package is lost. If your package still hasn't arrived after 7 days, and there is no new tracking information available on it, please contact us at we will submit a claim with the delivery courier. if you think this might apply to your package, please wait between 3 - 5 days before checking again. Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive. Your destination doesn't have a tracking system in place. Please wait up to 48 hours and if there is no new information displayed after that, contact your country's customs office or our support team at we will submit an enquiry with the delivery courier. This is a common occurrence during the holiday season when there is an increase in sent packages. If your tracking information shows that the package has entered your country, but doesn't provide any additional information after that, your package could just be delayed at customs. Your package is being delayed at customs. This can happen during periods when high amounts of traffic occur (such as holidays) when there are extreme weather conditions or some part of the delivery chain is holding a strike.Ĭheck if any of these conditions apply in your case or contact us on and we can check if any additional information is available. The package might still be en route from one facility to another. There are a few reasons why the tracking information for your package hasn't been updated for a while: 1. ![]()
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